Last updated: April 21, 2026
VNS Naturala is committed to delivering fresh and premium dry fruits to your doorstep in a safe and timely manner. This Shipping Policy outlines how we process, ship, and deliver your orders.
By placing an order on our website, you agree to the terms outlined below.
1. Order Processing
- Orders are typically processed within 24 working hours after payment confirmation.
- Ready-to-ship products are dispatched within 1 business day.
- Certain products may require 1–3 business days for packing and preparation to ensure freshness.
- Orders are not processed on weekends or public holidays.
- During peak seasons or high demand, processing times may be slightly extended.
2. Shipping & Delivery
VNS Naturala currently delivers across India through reliable courier partners.
Estimated Delivery Timelines:
- Standard Delivery: 3–7 business days
- Express Delivery (if available): 2–4 business days
Delivery timelines may vary based on location, courier operations, weather conditions, or public holidays.
Please ensure your shipping address is accurate at checkout to avoid delays.
3. Shipping Charges
Shipping charges are calculated at checkout based on:
- Delivery location
- Order weight and size
- Selected shipping method
Cash on Delivery (COD), if available, may include an additional handling fee and may be subject to order value limits.
4. Order Tracking
Once your order is shipped, you will receive a confirmation email with:
- Tracking number
- Courier partner details
- Tracking link
You can use the link to monitor your shipment status in real-time.
5. Delivery Attempts
Our delivery partners typically make up to three delivery attempts.
If delivery fails due to unavailability or incorrect address details, the package may be returned to us.
6. Incorrect Address Disclaimer
Customers are responsible for providing accurate shipping details.
If you notice an error in your address, please contact us immediately at:
While we will try to assist, changes cannot be guaranteed once the order has been processed or shipped.
7. Undeliverable Orders
Orders may be returned to us due to:
- Incorrect address
- Failed delivery attempts
- Refusal to accept delivery
In such cases, additional shipping charges may apply for re-delivery.
8. Lost or Damaged Packages
If your package arrives damaged, please contact us within 24 hours of delivery with photos for assistance.
VNS Naturala is not responsible for packages marked as delivered by the courier. However, we will assist you in coordinating with the courier service wherever possible.
9. Out-of-Stock Items
If your order includes multiple products and one item is temporarily unavailable:
- We may delay shipment until all items are ready, or
- Notify you with alternative options
10. International Shipping
Currently, VNS Naturala ships only within India.
International shipping may be introduced in the future.
11. Returns & Shipping
- Return requests must be initiated within 7 days of delivery.
- Products must be unused and in original packaging.
Please refer to our Return & Refund Policy for complete details.
12. Acceptance
By placing an order, you confirm that you have read and agreed to this Shipping Policy.
13. Contact Us
If you have any questions regarding shipping or delivery, feel free to reach out:
VNS Naturala
(Your Business Address Here)
India
Email: support@vnsnaturala.com