Last updated: March 27, 2026
Thank you for shopping with VNS Naturala.
We strive to deliver fresh, high-quality dry fruits. Due to the nature of food products, our return and refund policy is designed to ensure safety, hygiene, and fairness for all customers.
1. Return Eligibility
We accept return or replacement requests within 7 days of delivery under the following conditions:
- The product received is damaged, defective, or incorrect
- The product packaging is tampered or compromised at the time of delivery
To request a return or replacement, please contact us within 7 days with clear photos and order details.
📧 Email: support@vnsnaturala.com
2. Non-Returnable Items
Due to hygiene and safety reasons, the following items are not eligible for return or refund:
- Opened or consumed products
- Products returned without original packaging
- Products damaged due to misuse or improper storage
- Items purchased on sale or special discount (unless damaged or incorrect)
3. Return Conditions
If your return request is approved:
- The product must be unused and in original sealed packaging
- It must include proof of purchase (invoice/order ID)
- The return must be initiated within the 7-day window
VNS Naturala reserves the right to reject returns that do not meet these conditions.
4. Refund Process
- Once the returned product is received and inspected, your refund will be processed within 7–10 business days
- Refunds will be issued to the original payment method
- In case of Cash on Delivery (COD) orders, refunds may be processed via bank transfer or store credit
5. Replacement Policy
We offer free replacement in the following cases:
- Damaged product
- Incorrect item delivered
- Quality issue verified by our team
Replacements are subject to product availability.
6. Return Shipping
- In case of damaged, defective, or incorrect products, return shipping will be arranged or reimbursed by us
- For any other approved returns, the customer may be responsible for shipping costs
We recommend using a trackable shipping method for returns.
7. Order Cancellation
- Orders can be cancelled before dispatch for a full refund
- Once the order is shipped, cancellation requests will not be accepted
8. Important Notes
- Dry fruits are natural products, and slight variation in size, color, or taste is normal and not considered a defect
- We ensure strict quality checks, but if you face any issue, we are here to help
9. Contact Us
For any return, refund, or product-related queries, feel free to contact us:
VNS Naturala
(Your Business Address Here)
India
📧 Email: support@vnsnaturala.com
🌐 Website: https://vnsnaturala.medianuts.in/contact-us
10. Acceptance
By placing an order on our website, you agree to this Return & Refund Policy.